Your partner for conventions in Kuala Lumpur
Proud of its long-term client relationships and high proportion of repeat business, the Kuala Lumpur Convention Centre works hard to partner with clients to help deliver their business objectives.
A new expansion at the Centre has provided opportunities for the venue to move from supplier to business partner with joint ventures with clients, event creation and collaboration on growing new events.
Focused on implementing ideas to deliver more value and best-in-class service delivery, the Centre has established a loyalty meeting planner programme and is proactive in assisting with services and support such as accommodation, off-site venues and pre and post conference activities.
Delivering a comprehensive seamless service to provide ideas and solutions, the team at the Centre is focused on ensuring ongoing refurbishments maintain venue standards, investing in its talent pool of staff and integrating the best technology available.
Investing in technology
“The marriage of technology and data is key to successful events in the future,” says John Burke, Deputy General Manager, Kuala Lumpur Convention Centre. “Our business is all about delivering great experiences to everyone using the Centre. We invest over RM2 million per year in upgrading our hardware to stay ahead of the technological curve, but more important, in my opinion, is the investment in our technical team.
“They always go the extra mile to co-ordinate with clients, ensuring that they not only grasp the client’s requirements, but also proactively offer advice, guidance and suggestions, whenever necessary, to enhance the technical performance and success of the client’s event.”
A lot of work and investment has been put in to improving security at the Centre, too. Says Burke: “The new system also collects all kinds of other data. For example, we can now track the flow of people (as a mass) throughout the Centre.
“But the number one technology-related priority for business events clients is our Wi-Fi capability. Thankfully this is something we are particularly proud of thanks to our ongoing investments in our technological backbone and continuous upgrades.”
KLCC continues to be the leader in the industry thanks to its commitment to promoting engagement, advancing professional development and providing a knowledge exchange platform. New initiatives at the KLCC include:
The formation of the Business Events Council Malaysia (BECM) involves eight national trade associations to represent the private sector of Malaysia’s business events industry, while increasing engagement and encouraging leadership within the industry’s supplier community.
Establishment of the Kuala Lumpur Convention Centre Business Events Alliance, a powerful collective involving leading hotels, professional event planners, shopping, dining, entertainment and transportation partners strategically located in the heart of the city, at the foot of the iconic PETRONAS Twin Towers and scenic KLCC Park. The Centre’s General Manager, Alan Pryor, says: “The alliance presents a compelling business events proposition that provides a seamless and single point of first contact for meeting planners and event organisers.”
Established a new training initiative in partnership with City & Guilds, ‘Competent F&B Specialist in Business Events Industry’. As an industry leader whose quality and service excellence depend on a well-trained workforce, the Centre puts an emphasis on training and professional development.
Partnering with MyCEB to assist Malaysia Society of Association Executives (MSAE).
For further information
Published Date: 01/05/2019